Quote from: spacefood on January 04, 2018, 11:19:48 AM

Hey guys I want to know if u can help me with something
At 25/12/2017, I bought some THS on hashflare and blockchaind did their job : https://blockchain.info/tx/aafa1d20e35ed9b232b61b5f0a1167ab8972cbf2812380550793e62ea2a24f7b
https://blockchain.info/address/368jgPxJN6QAidLG5UdxtA6q4KQ4itx4vq

The problem it is that Hashflare did not received the bitcoin and now the purchase is shown as timeout
Besides sending support request is there something tha I could actually do?

Your transaction has over 1500 confirmations, so it indeed definitely isn't a network/protocol related issue, but something at the operating side of hashflare. I doubt there's much you can do other then contacting their support, as they definitely received the BTC.

Also as a sidenote, i would really not advise you to buy these cloud mining contracts, as the companies behind them often disappear/it is usually a ponzi. Not saying that this is the case with hashflare, but there's a huge chance it is indeed a ponzi.