Hi all!

This is Michael again. I apologize for the delay in our answers here. Lana is on a little vacation and I will handle your messages instead of her for a few days. After that she will continue helping you.

@tsvetomir69
As I can see all answers have been already provided in your ticket. However, your ticket will be reviewed again by another agent and soon you'll get an additional explanation in your ticket.

@Nodial
Instead of blaming us could you please let me know your ticket ID here or your account email in the private message? I will check your issue and try to help.

Have a great day!

Best regards,
Michael