Just got mine fixed also, Guy was helping me install some software thru remote and reboot the System and worked.. like I said Im not tech savvy enuf.. but both running well now! Innosilicon rocks and after sales support is superb!
WOOT WOOT...I'm mining.
I had an Innosilicon tech remote into my system and got it running. He was able to determine my A4+ wasn't connecting to the internet correctly. The culprit was the Network Gateway; once he put in the correct one (router's IP address) into the gateway field, I started mining.
Hope this helps others who were having spinning Miner Status page like I was.