Quote from: Giantppl on January 05, 2018, 03:40:39 AM

Just got mine fixed also, Guy was helping me install some software thru remote and reboot the System and worked.. like I said Im not tech savvy enuf.. but both running well now! Innosilicon rocks and after sales support is superb!

Quote from: BWYeung on January 05, 2018, 03:20:05 AM

WOOT WOOT...I'm mining.

I had an Innosilicon tech remote into my system and got it running. He was able to determine my A4+ wasn't connecting to the internet correctly. The culprit was the Network Gateway; once he put in the correct one (router's IP address) into the gateway field, I started mining.

Hope this helps others who were having spinning Miner Status page like I was.

Good to hear. With how little sales would communicate, and receiving damaged fans that I have to replace, I kinda gave up on ever getting any real support from them.
Maybe if something I can't fix happens they would be able to.