Quote from: SHAWN77371 on January 05, 2018, 05:25:24 AM

Hey Everyone,
Anyone know of a good way to get in contact with Poloniex? I had to get a new phone and i dont have my 2FA backup key so im locked out of my account..

I sent them a support ticket 5 days ago and also sent them an Email and i cant get a response from them at all.

Thanks In Advance.

Most exchanges at the moment are overwhelmed by the influx of the last run for Bitcoin, so their support is undoubtedly backlogged. To remove 2FA from your account, however, you're going to have to prove a couple of transactions that you have made to and from your account, so have those TXID's available, along with access to sign a message using any address that you have used to send money to and from the exchange.

Honestly, it's going to be a pain in the ass for them to remove your 2FA; you should learn to write down the 16-digit security key when given the option for 2FA, rather than just scanning the QR code. Sorry you're going through this, and I've lost my account on a couple of exchanges due to this very reason, even after providing proof of transactions and signed messages.

Let us know how this turns out, and make sure to update the thread if you hear back from Poloniex and they rectify your issue. Good luck.