Hi Everyone! Please have a read about the new trading engine on our blog!!

We sincerely appreciate your patience. The wait is finally coming to an end.

Quote from: Shamane on January 04, 2018, 10:51:59 PM

Ticket 1159454

withdraw xrp on hold since 26/12 ....
Make the google form all the day and no news ...

Hi Shamane. I can see that Cam has solved the ticket. If you need anything else just let us know.

Quote from: Thonvanb on January 04, 2018, 10:57:28 PM

Hi,

My account is blocked. Please fix it, i want my money back. Ticket no 1249825

Thanks

Hi Thonvanb. I can see that Jannik has been helping you with this issue. If you still need assistance just reply to the ticket. Thanks for your patience.

Quote from: f1point0 on January 05, 2018, 12:42:38 AM

Finally got verified after almost 2 weeks (all while XRP kept going higher and higher), and now I can't initiate a domestic wire transfer to fund the account. Getting "Error: Insufficient Documentation." Submitted a support ticket 5 days ago about this and still nothing. Please help! Thanks.

Ticket# 1207963

Hi f1point0. I'm sorry to hear about the insufficient documentation error. Could you please escalate your ticket using this form? Thanks for your patience.

Quote from: superlila on January 05, 2018, 02:40:51 AM

Hello, I tried to send ETC from my Krakens account, but after 5 hours it still in sending status. Is the First time I have this kind of problem sending ETC from Kraken.

In the information of the transaction appears the te id tx 0x5625a9a5b1979215b01910e22cccaac0f15ef5734095018420fb4065142c3af5 but if I try to see in a block explorer, it doesnt exists.

http://gastracker.io/search?q=0x5625a9a5b1979215b01910e22cccaac0f15ef5734095018420fb4065142c3af5

Can you help me?

Ticket 1269864

Hi superlila. I can see that Gail has already reached out to you about this and it looks like everything is resolved. If you need anything else please let us know.

Quote from: CryptoCelebritiesTreasure on January 05, 2018, 02:47:34 AM

Has anybody problems with withdrawal of ETH from Kraken? I faced with delay of 2 days ( Is it possible?

Hi CryptoCelebritiesTreasure. If this isn't resolved at this point I would suggest opening a ticket here and escalating that ticket using this form. Thanks for your patience.

Quote from: mithrandi on January 05, 2018, 06:11:06 AM

Looks like they have delays on all cryptocurrencies; I've been waiting on an XBT deposit for over 8 hours, and I've seen reports of ETH delays as well.

Hi mithrandi. If you're still having an issue with your XBT or ETH withdrawals, please open a ticket here and escalate that ticket using this form. Thanks for your patience.

Quote from: apaullo57 on January 05, 2018, 01:31:54 PM

Have the same problem here: locked out of my account after clicking a link to confirm new withdrawal address. I answered the email with the 7 questions and made a support evaluation request to speed up things... nothing happened yet! I'm getting more and more frustated about their lack of communication.. I want to get on with my trading and Kraken is my online fiat line to my bank account. I don't want to loose my money..
Please solve this problem Kraken! My request number is 1239931.
Thanks.

Hi apaullo57. I'm sorry about the wait. Could you please escalate your ticket using this form? Thanks for your patience.

Quote from: svennevw on January 05, 2018, 02:24:53 PM

Hi, about a week ago i accidently locked my account..
I allready tried to contact the support page but i only get an automatic repley mail back.
Pls help me
Ticket nr 1275809

Thanks

Hi svennevw. I'm sorry about the long wait. Could you please escalate your ticket using this form? Thank you for your patience.

Quote from: _sunshine_ on January 05, 2018, 03:25:55 PM

I got my tokens today, tried to withdraw but see pending the whole day. Then i click cancel, withdraw cancelled but tokens was not credited to my account
My ticket 1281064.

Hi _sunshine_. Thanks for letting us know that the one issue is resolved. I can see that you've escalated your ticket so a specialist will be with you as soon as possible. Thanks for your patience.

Quote from: rohlik on January 06, 2018, 07:10:40 AM

Hi rohlik. I'm sorry to hear about the delay in answering your ticket. Please escalate your ticket using this form and one of our specialists will be with you as soon as possible. Thanks for your patience.

Quote from: Random423 on January 06, 2018, 07:42:46 AM

After getting so many errors it just worked fine this moring. I guess your service is good but you are just overrun by people. Time to upgrade your system.

Hi Random423. The new trading engine is coming soon.Thanks for your patience.

Quote from: MohAli59 on January 06, 2018, 09:36:51 AM

I have escalated the matter immediately after your reply, but still NOTHING from Kraken. We are going into the 4th week that my account is locked. The description on your website on how to unlock an account by using 2FA and changing the password does nothing and is not accurate at all. Annoyance is building up to a boiling point.

Hi MohAli59. I'm sorry to hear that. It looks like there was a missing digit in your ticket number. Would you mind supplying us with the correct ticket number?

Quote from: Sm07key01 on January 06, 2018, 11:55:00 AM

Noob to this whole think and with being from the uk i had to use kraken to buy Ripple.

Luckily i got tier 3 verification within a week :-)

i transfered some Euros via SEPA and it shows in deposits and this is where im getting worried. it within the allowance for tier 2 but i also have sent another deposit and worried something is going wrong.

ive logged two tickets but not hearing good news. I hope everyone is wrong and the matter gets handled quickly. (ticket 1275740)

Anyone else had this happen when trsansfering SEPA from uk.

Hi Sm07key01. I'm sorry to hear about the delay with your SEPA transfer. Please escalate your ticket using this form and one of our team members will have a look into this for you. Thanks for your patience.

Quote from: mac11 on January 06, 2018, 12:27:01 PM

Hi, about a 10 days ago i accidently locked my account in a mail for valid new adress withdraw
I allready tried to contact the support page but i only get an automatic repley mail back.
Help me please
Ticket -----------------1170111-------------------
Mac11

Hi mac11. I can see that you've already been interacting with Stegaat at this point. If you need anything else just reply to the ticket. Thanks for your patience.

Quote from: DocteurO on January 06, 2018, 12:27:48 PM

More than 10 days for me Sad

Hi DocteurO. If you haven't yet, I'd suggest opening a ticket here and escalating that ticket with this form. Thank you for your patience in this matter.

Quote from: Baldude on January 06, 2018, 06:21:42 PM

Hi
I had created an account with Kraken but I could not get my account verified as it says it's been disabled.
Can anyone help please?thanks
Bal.
My ticket no is 1293600

Thanks in advance

Hi Baldude. I'm sorry to hear about that. Unfortunately, some of our clients are receiving that error message and what some have reported success with is opening a new account with a new username and email address. I'd suggest trying that to see if it works for you. I'm sorry for the inconvenience.

Quote from: H_Bozz on January 06, 2018, 07:02:07 PM

I have deposited funds two times. One showes as "on hold" and the other one didnt appear yet.

Whats going on?? Why is it taking so long this time and what does "on hold" mean???

I need my money ASAP, so please hurry up to sort this out, its been 4 days already since my first transfer.

ticket 1289086

please get back to me asap.

Hi H_Bozz. I'm sorry to hear about the deposit on hold and the delay with the other deposit. Could you please escalate your ticket using this form? A specialist will be with you as soon as possible. Thanks for your patience.