Quote from: kaelkaelkael on January 05, 2018, 04:52:00 PM

c4a5ae7b3cb16b3f89b9775542e5655fec1b31c957c8e9a76a96d130cd31715e

i don't get it the hold up. it's causing us too much inconvenience and we lose a lot as day passes. i don't know what to do and might push with legal case as an option.

As expected, due to it's very low transaction fee of 58.924 sat/B (recommended transaction fees for the past 2 days was ranging from 400 sat/B up to 500 sat/B).
You can see the recommended transaction fees and it's estimated inclusion in blocks here: https://bitcoinfees.earn.com/#fees

You can use some free options in order to help speed it up:

Quote from: SFR10 on November 12, 2017, 07:47:40 PM

1. Antpool's accelerator: https://www.antpool.com/user/prioritiseTransaction.htm?m=savePrioritiseTx (Users have to create an account first, then everything it's completely free)
2. ViaBTC's accelerator: https://pool.viabtc.com/tools/txaccelerator/ (Minimum fee of 0.0001BTC/KB is required, limited tx's on hourly basis and no registration needed for their free accelerator)

Note:
Antpool prioritizes transactions based on their fees so the lesser the fee, lesser chances of inclusions in next block/blocks that they mine.
ViaBTC has a paid version as well. Another paid option is BTC.com accelerator: https://pushtx.btc.com/

Honestly I don't think this transaction will receive a confirmation any time soon (unless you use a paid accelerator), unless you manage to successfully accelerate it through ViaBTC (which has been a nightmare for the past few months, due to the popularity of their free version).

Also you may try to ask for a help from the following user: vh
He seem to successfully accelerate transactions in ViaBTC.