Quote from: koob on July 18, 2013, 06:43:32 PM

Quote from: mdbssm on July 18, 2013, 06:41:38 PM

The information we were given was not accurate. Surprise.

Thing is: we have no clue when they really starts to ship. Not a single information, and its already Friday in China.

The reason for paying such a premium in March was the cost for an on time shipping of the miner.
The delays and lack of communication is what forced me to request a refund.

I anticipate that the refund processing, miner shipments and chip shipments will resume shortly. Still the lack of communication is insulting. Here is a simple sample that can be used:

"Just a quick status on where we are, what is going on, and what is going to happen:
We finished with refund processing. This refund offer was not anticipated but as a company based on integrity we felt obligated to allow our customers to get fully compensated as they might view the delayed miner as not the product that was originally purchased. While our terms were clear, the delay was beyond our expectations and these extraordinary measures are appropriate. You should now see "Refunded" in the store, but that is only a status for our record keeping and your payout will happen in the next couple of days. If you don't see refunded in you account, MAKE A SUPPORT TICKET immediately! We will not be accepting refund requests after your miner is shipped!

Our current priority now is shipping. We have been building and testing units while the refund processing has been going on. While we don't have all, we at least have a good head start and you shouldn't see much of a delay, now that the order DB has been cleaned up.

Thanks for sticking with us during this trying time.
We need you, appreciate you, and love you, blah blah blah... the good folks at Bitsyncom"

Now... how hard was that?
I am nobody and was able to come up with something coherent in about 10 to 15 minutes.
When we don't receive these communications regularly, it feels like we aren't worth the 10 to 15 minutes of effort, and it makes us very unlikely to open our BTC wallets again in the future. These machines/chips are not cheap for most of us.

Just some friendly advice. As the adage goes... "Customers --- ignore them long enough and they will eventually go away."