Why does the website state they have email support, yet they provide no email address?

Anyways i guess ill post here for now...

The miner remote app is installed on the client

The miner base station on another machine is able to "Test Connection" to the client
The miner base station is able to see the video cards on the client
The miner base station can take console/desktop snapshots no error.

When i click start on the base station for said client i get the "Failed to start miner process"

I have two of these machines doing this.  my other 9 work just fine.

They were all built the same.

Firewall is off
Defender is disabled
no other AV running

I have the premium version so im allowed 20 miners...