Quote from: Inaba on July 19, 2013, 03:13:28 PM

Quote from: BBazaar on July 19, 2013, 12:48:59 PM

Josh, your logic makes no sense to me. You literally quote facts that disprove your own argument and call it misinformation and lies? Everything I said was accurate, the day you were called out on selling preorders it changed to "order now" on your website. Your company IS NOT shipping units fast enough to catch up on backlogs, which also means you do not have the manpower or production to meet the sales that you have taken from customers. Further, you cannot withold funds from a sale if there is no product to back it up. "All sales are final" does not apply when you do not have the product being prepped for shipping. Guess what, ordering parts doesn't make the product built, packed, or ready to be shipped either. You just can't withhold those funds, end of story.

I believe you when you say my logic escapes you. You are apparently unable to understand simple concepts, even though I've tried to use simple methods to explain them. Something as advanced as logic would be difficult for someone to follow if they can't grasp the language they are trying to use.

Here, let me try to be even more direct with you, try to follow along:

Quote

Butterfly continued to accept preorders when they could not fulfill them or have a reasonable basis for delivery (this violates all FTC regulations)

This is false, also known as a lie, since you a) have no way of knowing if we can or can not fulfill preorders. Also a lie since you are unaware of the actual laws surrounding the FTC. However, I will grant you a pass on the "lie" portion of the FTC regulation. Lots of people think they are lawyers on the internet, but have absolutely no idea what they are talking about when it comes to legal matters. This is you.

Quote

Butterfly is continuing to ship units at whatever rate they can. Realistically, they are barely fulfilling preorders that are up to a year or older

Another false statement, also known as a lie. You, again, have no way of knowing whether or not we are barely fulfilling preorders. You know exactly zero information about our orderbook.

Quote

Butterfly is now refusing refunds. That's right, if you placed an order you cannot get a refund. The reasoning that Butterfly uses is that "all sales are final" and "orders are shipping". Let's get something straight. If an order isn't in your hands or actually in the process of assembly and shipping, the sale is no where near "final" and every customer is entitled to a refund. If you ordered in May, you will not receive your unit until sometime near December. There is no excuse as to why that order can't be refunded, end of story.

For all intents and purposes, this is a restatement of your first point. So again, it's either a lie or you are yet another clueless internet lawyer. You may THINK you know what the laws are, but you obviously don't.

Quote

Go back to my quote, the customer is always first. I am in fact a customer. Why don't you move to the back of the line and find some way to make it right for the rest of us? That's your job.

Lets go over this, shall we? Why do you think the customer is always first? Let me guess, you've heard the tired old saw 'the customer is always right!' correct? Guess what? Not true! It's a false business methodology that has been proven to be detrimental to business. It's a hold over from the 70's and 80's that has wrecked many a-business.

Here, let me help you out:

It's called "fire your customer", there's lots of articles books on it. Read up. Customers who post lies and misinformation for no particular reason other than to troll or prevent others from purchasing (thereby believing they are enhancing their purchase value) are not the kind of customers we want.

Again, grow up and accept responsibility for your actions instead of throwing a tantrum on an internet forum and blaming others for your mistakes.

For those who've been refused a refund by BFL, there's your out: BFL WILL fire you a customer. If they do not fire you as a customer, then they have lied. If they lie about this, what else are they lying about?

Simply put, now request BFL to fire your ass, whereupon your refund will be processed immediately.