Quote from: mithrandi on January 07, 2018, 02:25:15 AM

For the record, my deposits were credited in the end, just delayed as per the site notice.

Hi mithrandi. Thanks for letting us know this has been resolved. Please reach out again if there's anything you need in the future.

Quote from: Baldude on January 07, 2018, 05:59:39 AM

Created another 6 accounts and all have got their get verified feature disabled.
Could you please help? Doesn't look like new account will sort the issue.

Hi Baldude. I'm so sorry for the inconvenience. Our developers are aware of the issue and are working towards a solution. Thank you for your patience.

Quote from: Dan_yuzh on January 07, 2018, 05:56:59 PM

Hello!
Today is more than 2 months passed since the ticket creation date but my account email is still unchanged and no reply for my questions.
Could you please revise my ticket?
Ticket number is 870762.
Thanks.

Hi Dan_yuzh. Unfortunately, only a specialized developer is able to handle this inquiry for you. We appreciate your patience as our developers are hard at work to get the trading engine out ASAP.

Quote from: keyboard warrior on January 07, 2018, 09:15:43 PM

Quote from: not.you on January 07, 2018, 08:23:32 PM

So it was called off?

The live updating to the trade screen is still broken. Is that the new state of things? We went from things suck to things suck even more?

It seems like it. Their blog says they will make another attempt in the next few days, and the status page says the website still has degraded performance.

https://blog.kraken.com/post/1436/system-upgrade-on-saturday-january-6/

Quote

Note: In the process of performing final checks ahead of rollout, we discovered a problem in one of the system components. We have been unable to resolve the issue in the last 24 hours and expect to make another attempt after the issue has been resolved, in the next few days. We will make another announcement when we are ready.

Hi not.you and keyboard warrior. Unfortunately, there is another small delay. The good news is, the trading engine is complete at this point, but the issue with one of the system components has us at a halt for the time being. We will be keeping everyone updated.

Quote from: Tom_Malloc on January 08, 2018, 05:09:45 PM

Hi, I've made a deposit on the 12-15-17 almost a month ago and still no money on my account! Could someone help?
Ticket N° 1155686

Hi Tom_Malloc. I can see that your ticket has been answered by Nigel. Should you need anything else please let us know.

Quote from: Sm07key01 on January 08, 2018, 07:17:58 PM

Thanks for the update @Kraken-Septimus, i have done as you have requested. There is suppose to be another bank tranfer deposited with kraken that is not showing made over a week ago.

If the transfer does not show and the other transfer not relesed from being onhold by middle of this week i will be forced to contact my bank to reverse the deposit.

I really really dont want to have to do this however the lack of support for such matters is deeply concerning. This is peoples money you are playing with and you shouldnt be taking liberties with it. Karaken should not be letting people register if they cannot administer the accounts. Other exchanges have been doing so and atleast you know where you stand with them .

Kraken-Septimus thank you for replying, i know this is not your fault and you have done everything in your power so thank you for this. You have been a great help :-)

Thanks
S

Hi Sm07key01. Thanks for letting us know. I hope that someone is able to take care of your ticket soon. Thank you for your patience.

Quote from: TGFL on January 08, 2018, 07:46:36 PM

Hi Septimus,

I have escalated my ticket (1099365) as suggested and am still yet to hear back with any updates.

Funds were sent on 15th December. Victoria confirmed receipt of funds on 21st December.

Why is it taking so long to allocate the cash to my account?

Thanks for your assistance.

Hi TGFL. I've reached out to find out what we need to get the ball rolling on this deposit. Thank you for your patience.