Quote from: WalkerIVIV on January 12, 2018, 11:02:32 PM

Quote from: monsterfinger on January 12, 2018, 09:23:38 PM

Quote from: leea-1334 on January 12, 2018, 04:33:55 PM

Sometimes, I do feel sorry for all these types of accounts. But on the other hand, my entire life, I have never made a mistake that people seem to do all the time:

1. Type wrong name (how do you ever mistype your own name?).
2. Deposit to wrong address. Also, I am always confused by this. Every time I make a deposit, I copy paste the deposit address. I double check, and when you click send, it even asks you to confirm. It takes 2 seconds to double check each time, so a total of 6 seconds if you check 3 times and different stages.

So I do not know if I should feel sorry for people who make these silly mistakes. It starts with your daily life. If you do not care enough, maybe you should not expect others to.

yes normally i double check everything too but this time i though eth adress includes all erc 20 tokens like on binance. ( eth.+ wabi+ trx+and so on...+... have all the same adresses) bittrex handle this on a different way... every token has a unique adress and i was in hurry so i send to eth and dont check this time... failed. my mistake. But i am angry of the support stuff. No reply and promised me they will credit my funds in several weeks.

Quote from: toddy47 on January 10, 2018, 12:57:10 AM

My understanding is Bittrex makes tens of Millions each day in profits, their running costs by comparison would only be a fraction of that. The fact that they can't keep up is understandable after a large increase in customers for a short while, but months and months of falling behind without any improvement is ridiculous, especially when they can easily afford the extra cost of staff and training.

Surely they would have created a system that identifies a token sitting in an address that should only hold ethereum and surely they can automate it so it returns the tokens to sender automatically (subtracting a fee to cover gas + 1% cut or something).

Yes it takes time to fix this issue (10 minutes verifying transaction, token address, etc the about 10 minutes to send token back), but not only can they recover the costs from providing support, gas, etc, they should be focusing on getting these funds on their exchange and trade able so they can profit from the trades.

Thanks for you advise i will follow it

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thanks everyone for your help and have a nice weekend

replied twice to the ticket since 9.th january but no reply

If you have enhanced account and then you are able to join in the bittrex slack group. There are so many people are complaining every day and they don't even get resolved. My thought that you can try to search someone that already joined in the bittrex slack and then send you an invitation to join in the bittrex slack group.

someone asked a mode for me on the bittrex slack channel but they said write a ticket.... wow