Quote from: kabrero on January 10, 2018, 05:23:30 PM

Quote from: ARTHurt on January 10, 2018, 01:09:45 AM

Quote from: bcambo123 on January 10, 2018, 12:51:06 AM

Anyone from CEX around here? A couple of days ago I have asked for a bank transfer withdrawal for quite a big amount but I'm started to get concerned with all the bad advertising you have on internet and the time it will take to get processed.... (on other exchanges I get my money back after 1 to 3 days generally) but it seems I'll have to wait forever here as people speak about a month Shocked

wtf.... How can you guys suck so much? It's not complicated to automate payment processing... I understand you might be massively understaffed and I feel sorry for you guys who have to go through all that mess. Pretty sure the management of your company is too retarded and cheap to realize you are just on the way to lose all your clients with this bad publicity.... If you don't fix all these issues ASAP you'll just go out of business in 6 months (I hope I'll have my money bad that time though) while the industry you are working in is exploding.... Great job!!!!
In any case I was just wondering if it is possible to cancel a bank transfer payment (not with a 1 month delay of course otherwise I'll just wait for my payment) since I'm just thinking to go to my bank and ask for a visa card to try withdrawing through visa it might be much faster.
I don't see any option to cancel my "forever" pending withdrawal request. Worst case I'll just get out with crypto... of course provided you pay enough fees for people to be able to get their transactions verified. I mean wtf are you doing as well with paying ridiculous fees so that crypto get stuck in the blockchain forever....
Anyways I hope I can get at least an answer that someone is looking at my issue since I'm not the kind of patient guy nor the kind of person who let it go. I got my lawyer on the phone today and he is ready to work whenever I tell him to.

Seriously I'm not angry at the poor support guys that might be working days and night but your bosses are just a bunch of fucking cheap d...ks.

number one, you can't cancel the withdraw request
number two, this is not a problem of the bank to bank transfer, it's only their internal processing time
number three, request is in pending because they are understaffed as you said and all withdrawals are going through some manual check procedure which takes a couple of days for the huge number of withdrawal requests they get every day
number four, it seems the delay for processing withdrawals is increasing, that means they get everyday more requests they can possibly process every day
number five, same situation here, expecting withdrawal to update from "pending" since Jan 5th. while previous withdrawals were processed after 48h and previously than that in 24h - while now it's already 3 full working days and no change ...
number six, they've always paid sooner or later, at least in my case, so don't worry too much, you'll get the money at the end
number seven, they promised they are working on this bottleneck situation/process and we'll see an improvement soon - I hope so because I'm not even worried anymore for my money but annoyed I can't do business faster because of their issues
number eight, I could go over and over with cex problems but I still consider they are honest in some way, not willing to scam anyone, but very very... extremely not organised and overwhelmed with the growth of the industry

good luck ...

ARTHurt, doyou have an idea what will happen to my btc?

https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

Hi mate, I have read your earlier post about that situation and I felt shivers down my spine ... nasty situation!

Theoretically the BTC is yours, it's a matter of time, but practically the time tends to become indefinite...
The BTC will arrive to your address at some point in time but this might take weeks, months, or years, all depending on the transactions pool congestion which is notorious for BTC
The other alternative is to have CEX work it out by increasing the fees for the specific transaction which I know it's possible, but here we end up with the same CEX congestion in their departments to prioritize, take action and solve the issue... which by previous experience with CEX support, it also takes lot of time

One thing (because I read en earlier post), it's not your job to pay $5k to btc.com for increasing the fees to release the transaction, it's CEX responsible to solve this.

Bottom line, what you have to do is wait, forget it for a while... they are yours but they are locked,
You have not lost it but you also can't use it
The BTC will go to your address eventually but you can't do anything to speed it up or use them for the following period.