Quote from: Dockin on January 10, 2018, 06:31:46 PM

Quote from: Inno_ASIC on January 10, 2018, 01:04:01 PM

Quote from: Dockin on January 01, 2018, 03:12:31 AM

Quote from: EdgeOfSanity on December 30, 2017, 01:11:16 PM

I have a question for those of you who have done the TF card firmware update. I have build dates of ~11/13/17 on all 10 of my a5s and they do have the TF card readers installed. When reading the manual for flashing via TF card it clearly shows how to set the boot image on the card. But then the last part of the instructions tell you to go into the miner via browser and update firmware there. It says to do it from the firmware you dl onto your pc and says nothing about using the tf card.

What exactly do i do with the tf card i just setup? Put it in there and update firmware via pc using web interface or does it update off the tf card? I'd rather not brick these things, i've already got 1 with a dead hashing board and many others with the pw problem...

I was also wondering about this. The Instructions that Innosilicon provided to update the A5 through TF card reader is not clear.
I assumed the same thing you did.. I put the TF card into the reader, then did the browser update using the 'Update File' provided on their website.

Seems to work okay so far...

It seems that may people are having issues with the A5's. I've heard many others mention that they have dead hash boards, or missing TF card readers. I have also read many posts mentioning software issues people have been experiencing.

I cannot believe how irresponsible Innosilicon has been to their customers and the community. Comments on their Twitter page are tearing them to shreds, calling them out on all of these issues that they refuse to acknowledge any of their customers, then go on to advertise their newest A4+ on their page and pretend like everything is fine.

My personal experience with Innosilicon so far has been:
- Several months late on promised miner arrival time
- Very unclear instructions
- No response from support when I tried to email for clarification at any point
- Was promised free A4+ as compensation for late A5 delivery in one email
- They took back their promise in the next email, but then actually offered it again on the condition I wire them over $400 US for shipping charges
- I wired them the $400 over 2 weeks ago and still have not been able to get a confirmation.
- No longer answering any of my emails

Dear customer,

Thanks for your feedback about A5 miner.

We have been upgrading our firmware for more stable and efficient performance of Inno miners.
More info please go to Innosilicon Support Centre at: http://www.innosilicon.com/html/downA4/ when you meet problems.

If upgrading the firmware cannot solve your problem, please send the details in email to miner_support@innosilicon.com.cn or add Skype(same with the support address).
We will get back to you asap. Thank you.

Thanks for your valuable comments; we will continuously improve our service in the future. Looking forward to bring you the excellent customer exprience in the future!

Unbelievable.. You have made direct replies to two concerns from two different customers but addressed neither of them.

The 'Innosilicon Support Centre' documents do NOT have instructions on what to do with the TF card once you flash the new firmware on it, as EdgeOfSanity had explained.
Your advice to "please send the details in email to miner_support@innosilicon.com.cn" is useless because I HAVE ALREADY EMAILED over 3 weeks ago about my wire transfer and nobody had messaged me saying that it had been received, let alone any information about shipping or delivery dates.
I am already running the latest HW version, it actually is running well, and I am incredibly grateful for that. It's more than what many other customers can say. So your advise about updating had nothing to do with what has been discussed.
Not sure if you know this, but nobody from your company is ever online on Skype...

Perhaps there is a language barrier?

Yes, they only speak FUCK YOU