Quote from: wackojax on January 11, 2018, 10:36:06 AM

ok

i've sent this message :

Quote

I'm pissed !
there are transactions here i did not confirm !!!!
i had error messages and no confirmations.
your site is absolutely not trust-wordy !
i want a solution and a reply asap !
these transactions i did noit want made me lose 500 ripples
i want it back

and i got this reply !

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Gil (Kraken Support)
Jan 10, 11:44 PST

Hello,

Thanks for reaching out to us. The trading platform is experiencing a few connection issues at the moment, giving users a number of errors when opening orders or accessing the site. This is due to a significant rise in the website response time (status.kraken.com).

Please wait a few moments and try again. We are working on platform upgrades at the moment to prevent downtimes like these from happening in the future.

Thank you again and we appreciate your patience and understanding.

Regards,

Gil
Kraken Client Engagement

Your request (number 1204894) is currently marked as "Solved". This means we think your issue has been resolved. If your issue is not yet resolved, please let us know by replying to this e-mail.

what a bunch of unprofessional twats !
My Issue is NOT solved !!! I lost 500 ripples due to errors on your site, take responsibility !

I have understanding for the huge success and too many people on the site generating errors, but at least reply with a professional answer, not a generic one!

the platform is making errors and WE have to pay for it Huh

not even an apology? a commercial gesture ? nothing ?
we need all the people who had the same problem to get together and fight this ! enough is enough

and they want me to try again and lose more money? Huh

Hi wackojax. Please respond to the ticket if you are not satisfied with the reply and Gil or another agent will help you from there. Thank you for understanding.

Quote from: taserz on January 11, 2018, 11:57:30 AM

Can I get a personal account verified extra quickly if I have a Tier 4 business account open already?

Hi taserz. We'll process verifications as quickly as possible but there may be a delay. Please open a ticket here and escalate that ticket using this form. Thanks!

Quote from: H_Bozz on January 11, 2018, 01:32:26 PM

I have as you asked escalated the issue about the delay of depositing my funds wired through a SEPA transaction.

Eventuallt I got a response where kraken now asks me for another verification (not sure how there can be aný legal ground to hold my funds and ask me for another verification of my identity without any special given reason).

I have however sent all documents that your website states and told the to eighter deposit my money at kraken.com OR return it to my bank latest by today!

I have still havent even gotten a reply from the kraken support or seen any of my money neighter at kraken.com or at my bank!

This is completly unacceptable. If kraken hasnt sorted out my money by next week I will suffer a financial loss. I will seek for other unhappy customers to file a joint lawsuit against kraken in that case.
Im tired of hearing the old "regulation" bullshit. While just waiting for my money to get deposited at kraken I have already opend an account at coinbase, gotten my account verified without any issues or need to send any further documents more than only my passport.

Now i cant even give you my ticket number because the website is down again!
GET YOUR FUCKING SHIT TOGETHER.

Hi H_Bozz. I'm sorry to hear about the delay. Usually we require additional identification if there was an error or if information is missing from a deposit, such as the client's name or the reference. In this case our verification team would need to verify the ID before being able to withdraw the funds. Thank you for your patience.