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I am wondering, if you don't mind sharing, what were the steps that you took in order to get your bitcoins back once you contacted ChipMixer. I ask because usually once the session expires, to my understanding, it is completely gone from the ChipMixer servers and is therefore unrecoverable since it is the only way to obtain the private keys to your chips. I would like to make sure that I am understanding how the system works correctly. It is good to hear that you did end up getting your bitcoins back, so props to ChipMixer support for that.
As long as chips are not withdrawn (their private key is not displayed) then it goes back to pool after session expiry. Even if session expire - chips are not lost forever. The rest is support crew decisions.
I'm wondering (and if this has already been answered, forgive my ignorance), if Chipmixer supports/ is going to support segwit adresses for mixing.
We support segwit. We do not support bech (aka segwit address). This means it is cheaper to spend a chip but address still looks like normal bitcoin address and it is easy to spend.