Quote from: ChipMixer on January 11, 2018, 03:21:29 PM

Quote from: btcton on January 09, 2018, 04:32:09 PM

I am wondering, if you don't mind sharing, what were the steps that you took in order to get your bitcoins back once you contacted ChipMixer. I ask because usually once the session expires, to my understanding, it is completely gone from the ChipMixer servers and is therefore unrecoverable since it is the only way to obtain the private keys to your chips. I would like to make sure that I am understanding how the system works correctly. It is good to hear that you did end up getting your bitcoins back, so props to ChipMixer support for that.

As long as chips are not withdrawn (their private key is not displayed) then it goes back to pool after session expiry. Even if session expire - chips are not lost forever. The rest is support crew decisions.

Ah, that makes perfect sense then. Does that mean that if the private keys are shown and the customer does not get to save the keys or withdraw the bitcoins from their chip addresses, then the bitcoins would be effectively lost permanently if the session expires? I would assume that since the private keys have been displayed, they are no longer eligible to go back to the general pool of chips since they could have been saved by the customer, correct? I am just trying to fully understand the system.

Regardless, it reflects very well on ChipMixer when support success stories come to light.