Quote from: racerx on July 24, 2013, 07:22:57 AM

Got thru to chat.... then she left without any warning...

Nancy has joined the room
Nancy
Welcome to Mt.Gox Live Chat Support
racerx
Account txfr
racerx
Hi Nancy
Nancy
Hello racerx
Nancy
How could i assist you today?
racerx
I would like to discuss #****** with you a bit further please.
racerx
I have been involved in a number of community discussions and have grave concerns about my "confirmed" transactions
Nancy
Could you please wait till I check on this
racerx
as it seems I am one of many many individuals who cannt get a firm update on the status of withdrawals
Nancy
The withdrawals are in queue to be processed
racerx
Ok, it has been 20 days in the queue now. When I first spoke with you it was indicated that I should wait a week to see the transaction processed.
racerx
Then after a week you indicated that I would need to wait 2 weeks...
Nancy
The increased volumes of withdrawals has made it difficult for our bank to process the transactions smoothly and within a timely manner, which has created unnecessary delays for our global customers.
Nancy
Our team is working hard to increase transaction speeds, but there is approximately a two-week back-log we need to overcome.
racerx
you blamed the hiatus on USD transactions as causing this delay, though the Official statement from MtGox says that ONLY USD transactions were affected, and other currencies were processed as usual.
racerx
Now it has been 20 days...
Nancy
It will take a few weeks to get back to normal
racerx
A few weeks more than the few more it has already been? Can you see my cause for concern?
racerx
THere are wide reports that many users have been waiting months already! https://bitcointalk.org/index.php?topic=179586.320
racerx
How quickly can you return the funds to my mtgox account so I can convert to btc and leave?
Nancy
Confirm us to cancel the withdrawals so intantly the funds will be in your mt gox account
racerx
I had them in USD, paid a commission to convert to BTC then to AUD to work around the hiatus... now I have to pay you again to convert back to BTC
racerx
This is an unworkable situation... can you pleas supply me with an accurate time estimate for the withdrawal
Nancy
Sorry for that. Right now we would not be able to provide ETA
Nancy has left the room

With service like this I don't know why anyone is still using mtGox. With bitstamp, my deposits and withdrawals by international wire have taken AT MOST 72 hours.