Post
Topic
Board Web Wallets
Re: Blockchain.info problems
by
Potato Chips
on 12/01/2018, 14:19:26 UTC
After registration on Blockchain.info I have only problems. It was the worst my decision to register there.

Today I tried to send some amount from Bitcoin wallet. I received error "Validation error .......":

http://take.ms/eyqD2

This is a problem on their side and they're the only ones who can solve it. You can try sending a support ticket about this although I'm pretty sure they are already aware of this problem since I've seen lots of similar problem in the past few months.

In the meantime you can import your wallet to Electrum. (Download the latest version as vulnerabilities were found in the older versions)

Tutorial: https://bitcoinelectrum.com/restoring-your-standard-wallet-from-seed

*When electrum prompts you to enter your seed, Click options and tick the BIP39 Seed Box

*Please note that when importing, your funds will be accessible on both wallets which is why it's highly advisable to transfer them in a new wallet (with different seed/PK's) once the network has stabilized to avoid high fees.


In December I tried to exchange ether on bitcoin cash. And received this:

"Your pending transaction expired before we received your deposit. However - it looks like we dont have a valid return address for you. Please contact our support and reference the following id to receive your deposited coins back"

I sent several tickets to support and have received 0 answers. And lost my money, of course. 21 days without answer.

How to solve this problem? Anybody knows?

Quoting what I said to a user with a similar problem

You should contact shapeshift directly because blockchain.info's support can be slower than turtles. If you don't know, their altcoin exchange is powered by shapeshift which is why some users who had a similar problem as yours got it solved by contacting them. Below are the links: (Reference your Order ID/TXID)

(Also try to follow it up in their social media accounts)

Submit a request here: https://shapeshift.zendesk.com/hc/en-us/requests/new
Facebook: https://www.facebook.com/shapeshiftexchange [Tagged as "Typically replies instantly"]
Twitter: https://twitter.com/ShapeShift_io

EDIT: Update from shapeshift (MUST READ): https://www.reddit.com/r/shapeshiftio/comments/7layhk/a_note_about_the_current_state_of_the_ticket/

Here are the users:

https://bitcointalk.org/index.php?topic=2608165.0
https://bitcointalk.org/index.php?topic=2547990.msg26450564#msg26450564

*Since your trade failed, Do as they say and reference your refund address