Quote from: ithisut on January 12, 2018, 07:28:18 PM

Quote from: CEX on January 12, 2018, 05:03:50 PM

Quote from: dejavoodoo on January 12, 2018, 01:06:15 PM

Quote from: CEX on January 11, 2018, 10:23:54 AM

Quote from: dejavoodoo on January 09, 2018, 06:33:07 AM

Hi Cex

i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do...

my account name: up106558762

Your issue was escalated. We expect it to be resolved in the shortest time possible.

i sent my photos and documents (again) hope you can solve this issue ASAP

thank you for your concern.

Your 2FA was disabled.

I am also having the same problem. I opened a ticket to disable my 2FA and I have already sent my documents and photos about a month ago.

Request #377099

I received today an email asking for a photo with the document in a better quality. I sent this photo again.

I am still waiting for 2FA disabling.

Request #503799