Well actually they are bad but not the worst.
However your article is incorrect, specifically this "There answer: go F*ck yourself! "
I do not see this reply in any of your supposedly quoted communication with them.
Perhaps you should forget BFL and use the money towards some English grammar lessons or maybe a 'Ghost' hunter, to identify why your Internet is ordering items on your behalf..
Hmm.... Just how were those packets randomly generated.....
This is awful. They are the Worst. They did, effectively tell him to go F%&K himself... He was using what we in the English language call a "Metaphor"... Strange that a grammar expert wouldn't know that, but here let me help you:
http://en.wikipedia.org/wiki/MetaphorHave you never experienced computer malfunctions? He isn't saying his internet just randomly started ordering things... Lighten up dude.
And in response to the Original Poster, they are an awful crooked company and thats just part of the risk of dealing with them.