Contacted support via email 2 weeks ago...still waiting for a reply. All I need is a password reset..
What do you mean you need a password reset? I think you can reset your password by clicking on forgot password right? Then you can change it right away. Why do you even need them to reset it for you? Btw you should wait a little longer since they really take times when to fix one thing, not even this simple thing but mostly everything is on slower process
SD don't require users' emails therefore there's no 'forgot my password' option. Losing your password means you have to get in touch with admin and prove that you're the account owner, which isn't easy.
That is kind of a bad thing and inconvenient for any player. Not linking your account to any email will for surely make it harder for any player to retrieve their account. SafeDice must actually try a system where they can prove that they are really the ones who own that account but with no email or any security question it would be impossible to do so. Although SafeDice offer something like a secret link where any one who has that link can access that account.