Quote from: bob123 on January 14, 2018, 10:56:04 AM

Quote from: RDH40 on January 13, 2018, 08:15:47 PM

I am starting to lose hope now as no-one can seem to help me with this! If you have any other suggestions or know anyone who maybe able to help it would be very much appreciated.

Your questions already got awnsered in your other thread containing the same issue. I have tried all suggestion but still get nothing, hence why I am still asking for help.
If your btc address (which you are 10000% sure is right) is not contained in the signing-tool from the ledger wallet and
your xpub didn't regenerate the address within your first 8000 Huh

addresses (trying the first 100 would be more than enough)..this address hasn't been generated by your ledger. If definitely got generated from my Ledger - I too cannot understand why it is not showing anymore. It has to come from my ledger because I could not just make up a BTC Segwit address - it's definitely correct as confirmed on Blockchain.

You may have failed copying the address.. there may be a clipping virus which replaced the btc address in your clipboard...
Any other form of malware.. quite a few options. If this was the case, how would I now be able to access them with the ledger? I have scanned my MacBook Pro for malware etc.

Quote from: RDH40 on January 13, 2018, 08:06:45 PM

Yes I do have my 24-word seed written down from my Ledger.
What do you suggest? A Ledger reset/reconfiguration?

I wonder why didn't you already try to reset your ledger?
You can reset it as often as you wish without losing access to any of your coins.
But hopefully you have written down your seed correctly..

Yes I did write the 24 word seed down correctly but I do see people posting on here with problems resetting ledgers so I need to be absolutely sure before I do.