Quote from: m42orion on January 13, 2018, 06:54:49 PM

ZEC deposit not work too, i see as confirmed on funding page, but not on my trading account ... but I understad this situation after system updates...

but what i do not understad is situation on Poloniex with ETC deposits for today :-( no info, no support reply - sorry for partial offtopic

Hi m42orion. Sorry to hear about the deposit issue. Would you please open a ticket here and escalate that ticket using this form? Thank you for your patience.

Quote from: not.you on January 13, 2018, 10:17:51 PM

There was an extended period (it had been just over 20 minutes when I made my last post) with no trades on any trade pairs. I tested both market and limit orders and received errors. Just like old times.

Seems to be working now though.

Thanks for letting us know. This has since been corrected. If you see a bug please report it at https://support.kraken.com. Thanks again.

Quote from: enter`name`here on January 14, 2018, 02:09:41 AM

API trading is giving back bad values for the ticker. Also the expire time on all my orders is coming back as 17 seconds.. even though they do not expire within that time.

Hi enter`name`here. If this is still an issue, please report it on https://support.kraken.com. We appreciate you posting about the issue here!

Quote from: Haladay on January 14, 2018, 02:18:23 AM

Wait, what? Do you tell us to spam your website by creating new accounts continuously until we get an account whose get verified tab is available? I just can't believe this is your solution.

I was plannin to open a Kraken account for some time, I decided finally and I did it today. And then I see "verification is currently unavailable" warning on the screen. I can go to Bitfinex and create a new account but I like Kraken, please don't lose your new customers by not fixing this verification problem for newcomers.

I still can't understand one thing, if I see this "verification is currently unavailable" warning on my account, then do I have to open a new account? Isn't there another way? Won't you fix this problem? Please be more specific. We can't keep creating accounts until we get one without that warning, this is really not logical and fair.

Thanks!

Hi Haladay. I wish I had a better solution to this. Unfortunately, our developers are currently working hard on the trading engine bugs so we'll let everyone know when we've come up with a solution to the verification issues. Thank you so much for your patience.

Quote from: AIConsciousness on January 14, 2018, 05:28:55 AM

Yep, it's completely asinine to suggest for new users to just keep trying other email addresses and keep signing up under new account usernames to see if maybe one of the new accounts will allow you to submit ID verification paperwork. Actually many posters here have already tried dozens of new accounts and they get the same response, 'feature disabled'; which likely means it was deliberately 'disabled'. It sounds like they really are adamant that this is a 'bug' but I am a retired software eng in the industry for two decades on enterprise level and anytime a label verbiage stated 'disabled' etc it was indeed disabled, otherwise there would be some sort of error code or something. I still believe for some reason they just do not want to admit that they deliberately turned off the 'Get Verified' 'feature' for the time being, which actually in light of all the core trading engine issues would have been totally understandable, but then just tell us that, why tell us we should just keep trying new account creations when we all know that is not going to change the customer experience. Do they just want a ton of new signups to inflate stats? I don't get it.
Anyway, it's quite simple, the first exchange that verifies my ID (KYC) will get my business, all the others, oh well, will likely just sit as empty accounts while I use whichever account was first in getting my account on board for trading. It's a shame though because I really wanted to try Kraken, especially after a trading engine upgrade, it appears that it could be a great exchange and I still will be patiently waiting to get verified, I refuse to just keep trying new accounts, besides I only have one primary email address, I don't own dozens of email address, but after a few weeks of waiting I will likely just use whichever exchange wins my business because time is of the essence in the crypto world which is turning quickly right now; bad time to plan for a major core trading engine upgrade.
There are many very easy methodologies to employ in IT in order to not have such botched launches, backups, segregated server farms still running the old code which can easily be put back in rotation if the launch of the servers with the new code fails, etc etc etc. Does not bode well as a first impression, HOWEVER, I am hearing great things about the new engine so actually really excited to get on Kraken platform but I'll continue to wait and hope I can get my account verified, but my patience has limits, there exists competition out there, so we'll see what happens.... tick tick tick .....

Hi AIConsciousness. We'll have more developers working on the disabled verification issue once any trading engine bugs are found and resolved. Please note that Kraken also has a major focus on security, as we're talking about billions of client's dollars here. There is a huge bottleneck on the work that can be completed, as we're only able to trust a certain number of developers.

If you know of any developers that are currently looking to work in the cryptocurrency space, please let them know that we're hiring.

Quote from: jayjpass on January 14, 2018, 07:45:18 AM

hi kraken team，how long have to wait to get tier 4 verification done， ticket no.1252943

Hi jayjpass. The timing would depend on how many requests have come through. I would suggest escalating your ticket using this form. Thank you for your patience.

Quote from: Tg87 on January 14, 2018, 07:59:22 AM

How long you wait already? I wait since 4 weeks.

Hi Tg87. I'd also suggest that you escalate your ticket using this form. Thanks for your patience.

Quote from: Ray328 on January 14, 2018, 09:44:02 AM

Im locked more than 10 days with no reason. Anyone can help with unlocking? Sent tons of escalations but nothing.
Ticket: 1282358

Hi Ray328. A Senior Account Access Specialist is required for your specific issue. They will be with you as soon as possible. Thank you for your patience.

Quote from: mithrandi on January 14, 2018, 09:49:14 AM

The frontend code shows "Feature disabled" when it gets any error from the backend, no matter what the error actually is. Combination of sloppy frontend code, and some issue on the backend with verification.

Hi mithrandi. If you haven't already, could you please report this issue [urlhttps://support.kraken.com]here[/url]? Thank you for posting here about the issue.

Quote from: Tom_Malloc on January 14, 2018, 11:20:21 AM

Still haven't received the money a deposited 1 month ago! Received an email 8 days ago saying "it arrived without a reference" (even if it had) and that "payments team will be working on this for you". Still haven't heard of support since then and still haven't my money...

Ticket #1155686

PS : how do I do if I want to buy less than 30 ripples at the time?

Hi Tom_Malloc. Please escalate your ticket using this form. Thank you for your patience. Please note that our minimum order size for Ripple is 30 XRP.

Quote from: crypt0dude on January 14, 2018, 01:05:56 PM

I keep reading in this thread that it's much faster. What is much faster? Much faster than before summer or after summer? According to https://status.kraken.com/ there still is lag > 1000ms and degraded performance.

I want to get back to Kraken as it's my favorite trading platform for the big coins, but I'm really hesitant as I've lost thousands of % (collateral in positions and opportunities) because of lag, unable to place orders and the absence of stop loss orders in only a few months. I still remember very recently when I tried to place for 3 days 4 hours non-stop xrp buy orders @ ~0.19 and they didn't get through and few days later it mooned, while my newbie friend bought xrp from a retail website for 0.21 and he made over 50k in 1 week and cashed a portion of it out using the same website, you got my drift?

I need to consider my financial options if it's more profitable and less stressful to dedicate resources to crypto exchanges, forex brokers, investing in a portfolio and forget trading (as my newbie friend does) or in my company and continue my entrepreneurial journey. It looks like the newbies who buy and hold (investing) are reaping much more rewards without any stress vs the traders who are in constant uncertainty about the entire environment (functionality, safety, non existing insurance, risk/reward trades, a lot of dedicated time, etc.).

So, in summary, the questions I have are:
- How fast are orders placed in ms/seconds (not of your feelings or opinions)?
- No double order placements?
- Margin trading works?
- Downtime during trading?
- When are stop loss orders coming back?

Thanks in advance, I'm looking forward to use your service again and the experiences of clients.

Hi crypt0dude.

- How fast are orders placed in ms/seconds (not of your feelings or opinions)? - I'm not entirely sure what you mean by this. Could you please elaborate?
- No double order placements? - I'm not sure what you mean by this. Could you elaborate?
- Margin trading works? - This feature is currently disabled
- Downtime during trading? - I'm not sure what you're asking here. Could you elaborate?
- When are stop loss orders coming back? - They will be coming back soon, but we do not have a specific date at this time. We'll make sure everyone is aware when they return.

Quote from: elchavotravieso on January 14, 2018, 03:19:39 PM

Is this site legit? is asking for SSN in order to deposit USD from bank account? and they asking for full SSN not just last 4 digits like other exchanges??

Hi elchavotravieso. Yes, our banking partner requires a full SSN for every client in the USA. Thank for reaching out!

Please keep an eye on our status page to get updates on withdrawals being enabled.

Also, don't forget to read our blog.

Thank you so much for your patience everyone.