Quote from: Dideki on January 15, 2018, 11:47:38 AM

Quote from: Exmo on January 15, 2018, 11:35:07 AM

Quote from: Dideki on January 14, 2018, 10:03:29 AM

Hello All!

I make a withdrawal request to okpay. 49.86 USD, december 22. 2017.
Not arrived since.. They do not respond to the support tickets. If I write to a chat, they will open a new ticket.

ticket numbers:
#259952 22 days ago
#269550 18 days ago
#284539 12 days ago

Meanwhile, I've been trying to go through the verification process for a year.
What I send my documents, they say, does not match, bad the document format. I'm trying to send a fourth version. They are responding for weeks. Not for:

#296800 8 days ago
#305461 5 days ago

In the meantime, I trading, try to a withdraw and durr:
10220: Withdrawals blocked
1032 USD

I am write to the support, They never answer.
ticket number:
#296316

In the meantime, before Christmas, when ZEC deposits were not credited. I defended EXMO all the time. I calmed everyone: "everything will be fine". I'm very sad. I do not know what to do. If anyone can, please help me. Sorry for my bad English.

Dear user,
thank you for your request. We clarify the information on your tickets.
We apologize for temporary inconveniences.
Thank you

Best Regards,
Dideki

Dear Exmo!

All right, thanks for the help! Except: I try wd, I get an error message: "Error 10220: Withdrawals blocked"....

Everything is fine, everything is done, thank you very much!