Quote from: Cryptoshaft on January 15, 2018, 09:45:06 AM

Quote from: royalfestus on January 14, 2018, 08:45:14 PM

Quote from: Cryptoshaft on January 14, 2018, 08:04:01 AM

Hello,

is there any official rep of HITBTC here ?
i need help with Ticket ID #168175.
i accidentally sent NEM to their DIM address instead of NEM address.
I believe they can credit it to my account

Whatever way it might be you will still be referred to the exchange. Get back to the exchange for more clarification. They might have a lot of tickets for now but they should answer you soon

my tickets have been there for days but no one responded tonmy tickets.

Let us assure you that the issue youre reporting will be dealt with as soon as possible. Please provide us with your ticket ID, well do the rest and report to you once our job is done.