Quote from: mybtc2020 on July 28, 2013, 02:23:24 PM

Quote from: BitSyncom on June 24, 2013, 02:16:55 AM

Quote from: gill83 on June 24, 2013, 02:05:06 AM

Quote from: jspielberg on June 23, 2013, 07:44:43 PM

If anyone doesn't like Bitsyncom's terms, it looks like contrary to their original messaging, they are allowing full refunds.
You just need to create a support ticket and put "REFUND" as the type of the ticket.

So far as I know... no one has taken them up on this offer even though some folks have been complaining about the shipment delays for months.

If you are feeling like you need to hedge... you can order the batch of chips and hope they arrive together.

If they don't arrive in your "window" of opportunity, submit a refund request.
Worst case, they either give back your BTC, or they escalate your order.... my guess would be the former.

I guess worst worst case is they don't ship your chips and they don't refund your BTC... but I don't think they could withstand the negative fallout of that option.
Just make sure to order from a wallet you control and can validate.

Has anyone ever requested and got back a refund from Avalon?

we opened refunding option for batch #3 order since it is quite delayed, batch 2 is shipping and should be finished shipping in the end of the month, then batch #3 is to start right after, we are not refunding chip orders since the coins gets sold and is used to pay for chip order at foundry, canceling is not really possible.

but essentially we put in order for chips every week, by early July the chips that were ordered when we opened orders should be out the door by then.

I requested refund for two batch#3 units (Order #6213, #5787) and one batch#2 unit (order #2633, which you promised in email to refund in MARCH, because the B2 order was placed late due to AVALON website mistake, so the money was not used to pay for order since it was not placed successfully), just wonder when will you refund my BTC?

And is there anyone in the same situation as I am?