Quote from: Shamane on January 15, 2018, 04:13:15 PM

Congratulations and thanks to kraken for this update.
Congratulations and thanks to the support which did its best and was very present, all in a tense atmosphere...

On the other hand, big red card to the directors:
communication
development
Who they should either strongly question themselves or simply be changed...

Congratulations for the efforts of communication and listening to customers during the "crisis" however.

I have to admit that my belief in kraken was shaken, but it comes back.

On the other hand, I think that creating a sales department that would have some means to offer compensation in situations that are obviously out of the ordinary in terms of duration or scope would be a plus to build customer loyalty.

Translated with www.DeepL.com/Translator

Hi Shamane. Thanks for the kind words. This major upgrade has definitely opened our eyes and taught us what we could do better next time. We're offering free trading until the end of the month to let clients test out Kraken again and to make up for the lost time.

Quote from: Evi3 on January 15, 2018, 11:49:57 PM

My experience:
On 29/12/2017 I order a sepa founding for kraken
My bank confirmed the transaction but kraken
Support on 7/01/2018 write me they see my deposit
But need 24-48h for founding on my account
And sign the ticket "solved".
On 14/01/2018 kraken write me on another ticket
They dont see my deposit.
On 7th they see and on 14th dont?
I lose my money, i dont understandt whats the problem,
Support don t help me!
Very very very bad esperience Sad

Hi Evi3. I'm sorry to hear about the missing deposit. Could you please escalate your ticket using this form? Thank you for your patience.

Quote from: bias on January 16, 2018, 12:08:14 AM

The upgrade looks successful,at least at this first days. Quick responce on putting orders,quick canselation if needed.
Do you planning to do and a software update or even change it and make something new,more easy to navigate etc?

Hi Bias. If you're asking about changing the user interface, I don't believe there is a plan for that anytime soon. We'll make an announcement if it's something we're looking at in the future.

Quote from: Rife on January 16, 2018, 10:20:24 AM

Hey Kraken,

I've had a withdrawal of ETH "ON HOLD" for over 24 effing hours now!

I've sent a support request - no human response. The withdrawal address that I am using has been used many times before but I can't even cancel the withdrawal to try another address.

I also get nonsense messages when I try to withdraw LTC. Something about not being available to Tier 4 verification.

WTF IS GOING ON? You are denying me access to my funds and are therefore preventing me from investing in other tokens and I am losing profits.

Hi Rife. I'm sorry to hear that your withdrawal is on hold. Would you please escalate your ticket using this form? Thank you for your patience.