Quote from: gstant1 on January 16, 2018, 12:54:00 AM

Quote from: bonipper on January 15, 2018, 06:03:56 PM

I doubt legal action would work because yobit's terms and conditions cover it from any user mistakes. A long wait for a reply to a support ticket is the OPs best hope.

https://yobit.net/en/rules/

Quote

Visiting the Website means that the User accepts the given Agreement and all the terms and conditions stated below. The User is obliged to fulfill all the local legal responsibilities in the country he is resident of and to take complete responsibility in case of their violation. User undertakes complete responsibility for taking decisions on trade transaction fulfillment. The Stock Exchange is not liable for possible losses caused by User's ineffective funds management.

Those terms and conditions clearly state that Yobit is not liable for any possible losses, nothing is lost here, it is sitting in my BCC address (unless they have already taken it out and spent it which is more likely the case) and it is recoverable. If it is recoverable, then how can it be lost?

Had their terms said "If you make a mistake, and we can profit from it, we will do so without giving a fuck about our customers" then you would have a valid point, but the funds are not lost, just sitting in the wrong wallet, easily rectified by using the private keys to recover the BTC but they are not doing so thus far or if they have done so, they have kept the lot for themselves.

Either way, not one single reply to 10 support tickets, what does that tell you? There is not even an attempted reply of Plausible deniability from them.

In 2016 they took about four weeks to answer a support ticket. Now with the massive influx of new users they probably take four months to respond. Poloniex and bittrex can take even longer than that.

It's outrageous anyone should have to wait so long, but none of these exchanges have expanded their support staff numbers enough to cope with the increase in users.

Quote from: Evildrum on May 22, 2016, 11:31:30 PM

Quote from: squatz1 on May 22, 2016, 11:24:58 PM

I recently emailed Yobit Support with no response, I have continued to send about 1 email a week, claiming the similar thing, with no response. Anybody else finding it difficult so contact them?

They respond to me well after the issue is dealt with,usually 3-4 weeks later.
This is common and one of the reasons they have lots of complaints on the forum.
Not sure why they do not hire more folks to deal with the issue,it would improve things for every one.

Very common,hope that answers your question.