Quote from: dynamicseruma on January 16, 2018, 03:48:05 PM

Quote from: theblockpoolbeard on January 16, 2018, 03:38:02 PM

Hi there,

Did you raise any support tickets with Aurovine?

As of this moment Aurovine is in maintenance and has been for about six months. Initially we were struggling to find someone to maintain it but we now have and they are working actively to first of all resolve all issues with the wallets (which is clearly the priority) and then work through the backlog of defects and support tickets.

It did go a little "off the boil" for a while due to external stresses on time but now it has a team to work on it you should see an improvement in the site and the result of our investment of time and money.

If you do have any issue then please do raise a support ticket and it will be handled.

Thanks for your comment.

~~I have emailed support. I can't see anywhere to file a ticket as such, am I missing it?~~ Email to support works just fine, they are working on the issue

That is great news.

I took a very rare evening off last night and was just going to ask you to email me direct.

We do have a ticketing system set up for Aurovine which I can share with you for future; as soon as the Aurovine site is refreshed then these issues will start to be resolved.

Huge apologies for the delay; it has been a frustrating time while we try to get traction on Aurovine again and start to make it live. I think this will be the beginning of its second life.

Many thanks