Quote from: derbx on January 16, 2018, 08:48:46 PM

Will you try to by again then?
Would you recommend their process?

Quote from: acanaman on January 15, 2018, 07:31:30 AM

Pangolin did get back to us with a refund, however they did not refund the full amount which is quite disappointing.

We sent 0.48278566 BTC and their refund was for 0.46830209 BTC which is a difference of about $200 USD.

I've asked for an explanation, will report here when I get one.

Update - they deducted a 3% transaction fee of some sort - no clear explanation, 3% of BTC value today or 3% of USD value converted to BTC. It just is what it is I guess.

Yes I would try again but I wouldn't send funds from QuadrigaCX again, I will make sure to use a blockchain.info or btc.com wallet as they recommend - I hadn't seen this recommendation earlier and also had placed two previous orders without issue.