Quote from: dsandber on January 16, 2018, 10:02:46 PM

More than two weeks ago I requested Tier 3 verification from Kraken but haven't heard a word from them.

Anyone have any advice/ideas on getting them to act on my request? At Tier 2, I can withdraw $0 fiat (despite what it says on their tiers page) and very little crypto.

Cheers,

-Dan

Hi dsandber. We're sorry for the delay. We'd suggest opening a ticket here and escalate that ticket using this form. Thank you for your patience.

Quote from: xoninu on January 16, 2018, 10:24:21 PM

Anyone facing delays with deposits ? I did a transfer this morning and it didn't go through yet in my Kraken account. All the transfers I did before took less then 7 hours :O

Hi xoninu. I'm sorry to hear about the delay. If this is an ongoing issue and you haven't opened a ticket yet, I'd suggest open one here and escalate that ticket using this form. Thanks for your patience.

Quote from: Flexfled on January 16, 2018, 10:24:56 PM

I am increasingly concerned. I've attempted several times to get USD wired out of Kraken over the past 8 days, and the wire requests have "Failed" or stay as "Pending", without reason given. I am tier 4. I have submitted at least two support requests with zero response (one was sent 7 days ago). I know Kraken was working hard last week fixing their new trading engine. But the failure to wire money both BEFORE that shutdown period as well as afterward is starting to get concerning. Anyone else having trouble with fiat withdrawals?

Hi Flexfled. I'm sorry to hear that you're having trouble withdrawing USD. We would have to suggest that you open a ticket here and escalate that ticket using this form. Thank you for your patience.

Quote from: dudee on January 17, 2018, 02:34:07 PM

How long time takes deposit EUR to account? Made first time deposit.
withdraw eur getting next day, but deposit has not come yet.

Hi dudee. Depending on the method that you sent, EUR deposit can either take up to 5 or 7 business days. SEPA deposits are typically faster than SWIFT deposits. The full details on deposit times can be found here.

If you're having an issue with a delayed deposit please open a ticket here and escalate that ticket using this form. Thanks!

Quote from: hilariousetc on January 17, 2018, 02:44:49 PM

Anyone know if withdrawals are allowed right now? Just got a red 'Permission denied' error but don't know whether it's just not permitted currently or an error with the site and to keep trying. I guess maybe a lot of people are requesting them due to the crash so not sure whether they've still blocked them or not.

Hi hilariousetc. I'm sorry to hear about the error message! Please send all of the details to https://support.kraken.com and our agents will look into this. If you've already opened a ticket please escalate it using this form. Thanks for reaching out.