Quote from: Wayne_Chang on July 30, 2013, 03:20:04 PM

Can I say you guys too naive?
See what they did on refund customers. Many customers status changed to "Refunded" 1 day but with no money received. Then these status changed to "processing refund".
Till now you still believe in them? Come on, you should pray your can receive your chips finally instead of eaten by them.
They said batch#2 shipment would be finished within June. Actually many of batch#2 customers received their miners in July.
They said batch#3 will be shipped within 2 weeks. Now we are in 3rd week and most of batch#3 customers not received their miners yet.
If you still believe in them, you must have really good faith on them.
By the way, looks only 1 customer of batch#3 received his refund till now. How many days passed since Avalon said they accept refund request?

Refunded is the standard tag in such shops, there is no "processing refund" from the start... so they later added that status tag. Its fine for me, my miner is at processing refunds now and i think Yifu prefers to work on delivering batch 3 miners instead refunding. Refunding at least will take some time, but not much at all of course. But its bitcoins... the value of the refund isnt changing... at least if you dont plan to reinvest it. So a refund that remains its value over time compared to a product that constantly lose value and might even turn into a loss over time is a difference.

Werent batch 3 miners supposed to ship may 5th? That wouldnt be 3 weeks, that would be 3 Months! already. I might be wrong on the date, i read it in the forum.

Regarding believing... i still believe they will deliver... but i will not make business with them anymore. The reason is not the delay, the worse thing is the support. There is no support. And Yifu will not change this. He will not hire a support person even though he cant manage the support on its own. And that is, especially with pressing tickets, something i cant accept.

So in future... i will only invest in bitcoin world not only when i dont have any doubts about a product, company and the persons behind but only too when the support is correct. Unfortunately zefir told me that bitfury had a fine support... until he ordered. There is no support there anymore too now. I really hope such business models will be changed to better ones. Market normally would regulate this on itself, unfortunately we are in a semi-monopoly.

Quote from: Ytterbium on July 30, 2013, 03:49:40 PM

Quote from: SebastianJu on July 30, 2013, 01:33:06 PM

@Ytterbium, Wayne_Chang, koob
Regarding chips arent produced... did you miss that several wholesale buyers in china got tens of thousands of chips already? zefir is the only normal buyer that got one normal batch. So if those big buyers got their chips then our chips has to be produced already too. Because... yifu collected chip batch orders for 5 weeks, then he ordered at the foundry. All further ordered batches turned to "ordered" instantly. That means the chips werent already produced in foundry and the new chips could be put on the already existing order list. TSMC is only creating once because the biggest work they have with creating such chips is to change their working space to produce them. So its best for them to do all in one rush.
If you guys are right and those wholesale chips were ordered before and created before then yifu wouldnt have collected chip orders for 5 weeks. He would have moved those orders instantly to TSMC like he did after the order. That sounds to me like a pretty good indicator that our chips are already created.

How do you know they sent chips to wholesalers in China? I heard someone mentioned pictures of massive numbers of Avalon boxes somewhere, but I've only seen one set of pictures.

But if that is true, it's likely that Avalon is focusing on major customers first, i.e. people who ordered 10 sets are getting priority queue placement over people who ordered just one box - why? Because they'd rather have a 10 box repeat customers then a 1 box repeat customer.

The thing is, Avalon doesn't like dealing with customers, especially whiny customers. This much is pretty much obvious. So, it's possible they're treating their annoying customers badly in hopes they go away, and treating their most understanding and most profitable customers the best.

That sucks for ya'll. But if they are having problems with their chip supply then that's the most likely reason - I do seriously doubt they're delaying chips so batch 3 customers can make ROI, that would fair (IMO) but also insane from a business perspective.

___
So either they are being incredibly fair and burning future chip customers by delaying chips to get Batch 3 out the door, or,

They are giving special priority to some chip customers over others because they value large orders over small ones.

Someone translated it in the forum. These chips seems to be bought from a businessman that wanted to create miners and sell them. Im sure someone who buys such amounts or even know yifu personally to speak to him can make a special contract that enforces Yifu to ship immediately... unfortunately we are only normal customers.

It really looks like yifu doesnt do support in the hope it goes away somehow on its own. But look at zefir. He ordered 7 batches of chips. In fact he ordered a 8. one too. And my groupbuy has 5 own batches. I consider this as not small. So if he would prefer the big ones there should have been moving some more.

Avalon shipped already many chips and they probably ordered many batches at TSMC before so they should know how long it takes. When they waited 5 weeks to order then it probably is because they know it takes 4 weeks to get them. Then they could ship in a week and would have kept their promise. I dont see why this timeframe should change especially now when private buyers wants chips too.

Quote from: Bitcoinorama on July 30, 2013, 04:06:42 PM

The more I think about it, the less likely it is to be something nefarious, it's more than likely the fact his phone (which according to Seb Ju) still rings, rings like crazy, if he's not already using a different number.

Whatever news Yifu does have, probably will just wind people up more, even if it is good, 100% of people are never happy, and all that matters is the units and chips in hand, so it's probably wall of silence time to prevent himself from being dragged into a slanging match which he definitely know will do him no favours.

Again this is where someone specialised in communications would have been a worthwhile addition, and whatever occurs, whether he intends to sack off building units and intends to sell chips again in future, Bitsyncom cheaped out, and cut corners there, unnecessarily, as I cannot see the stress being worth not paying someone handsomely who can handle that shiz...

I stopped calling since i realized he wont answer. But he is still using this number.

Im not the same opinion. News always lead to a bit peace of mind for most. Not knowing is prone to heat up the atmosphere. Communication is key to lower this. Give the customers some hope, a date or something and they will be quiet again at most. And thats why i think yifu shipped one batch of chips for zefir and gave one refund for a batch 3 miner. To show that he will do it and to take away doubts a bit. Maybe the chip batches too to let other buyers know the bill details.

Regarding support stress... when someone has a pressing ticket like me... he cant let it lie. So if yifu simply would solve that ticket it would be done in 2 minutes maximum. Instead he prefers to get called day in and out, knowing who i am, getting more and more tickets, emails and so on so that it looks like a huge amount of work. And that only because of 2 minutes work. Thats plain stupid, sorry.

Quote from: joeventura on July 30, 2013, 04:24:30 PM

Who has his cell phone number.

I am pretty sure I can get his attention.

https://bitcointalk.org/index.php?topic=157856.msg2594647#msg2594647

But you wont... he wont answer simply, letting it ring out or click you away. And his voice recorder... i dont know he is hearing it.