Please, help me, I am desperate.

I needed to format my phone due to crash, Now I can't access to my profile on site CEX.IO because it is protected with my 2FA code. I don't have recovery code either.

The support on CEX.IO is just awfull. I email with them in circles, when in last email they send me, they asked from me to use the form they provided for submitting a ticket related to account access.

When I clicked on the link, I reiceve "server not found" message.

Please, does anybody have any clue what to do, or does anyone suffered the similar problem?

Best regards, up112662167.