Quote from: up112662167 on January 17, 2018, 07:28:49 PM

Please, help me, I am desperate.

I needed to format my phone due to crash, Now I can't access to my profile on site CEX.IO because it is protected with my 2FA code. I don't have recovery code either.

The support on CEX.IO is just awfull. I email with them in circles, when in last email they send me, they asked from me to use the form they provided for submitting a ticket related to account access.

When I clicked on the link, I reiceve "server not found" message.

Please, does anybody have any clue what to do, or does anyone suffered the similar problem?

Best regards, up112662167.

I do not like 2FA with google auth. especially for such problems. Because of that, I am using SMS 2FA, I have feeling that in this way I have more control over verification.
Last moth days is huge new registration on CEX, and they suspend all new registration until the end of January I think. I suppose they have a huge number of opened support ticket and they need time to solve this.
Try to go on CEX thread here: https://bitcointalk.org/index.php?topic=318010.0 there is someone very attentive and maybe they can you help
I think you'll definitely wait a month or two to solve the problem