Quote from: skji3d2 on January 19, 2018, 09:14:14 AM

Hey bitpanda,
ich bekomme bei euch keine Bestätigungsemail wenn ich die Bitcoins auf ein Wallet abbuchen will.
Habe das ganze jetzt bestimmt 5x probiert und es kommt nie eine Email, weshalb der Betrag auf dem Konto nicht abbuchbar ist.

Könntet Ihr mir bitte helfen?

Bitte direkt dem Support schreiben, dann können die das für dich lösen!

lg

Quote from: minestro on January 19, 2018, 11:21:50 AM

Quote from: ethergeek on January 18, 2018, 07:10:17 PM

Quote from: TwinWinNerD on January 18, 2018, 02:24:35 PM

Quote from: ethergeek on January 18, 2018, 02:17:26 PM

does anyone experienced problems with Bitpanda's support?

I've sent some money on my EURO Wallet there and they did not arrive. I reported the issue to the support and no one cared to answer for the last 3 days... Perhaps it's a sign to look for another exchange?

Please understand that we are currently seeing an incredible amount of traffic on our website, the support demand also goes up in the same amount. So currently the waiting time is a bit more than 3 days. We are doing our best to get faster answers.

Regards

I do understand. However, please understand that keeping people waiting for more than 3 days for a support answer (which is not yet a not problem solution) puts you in a very bad place when it comes to customer reputation. And do note, your prices are not the cheapest around (which would then make it quite understandable for people to wait that long to receive service). At least a proper announcement in your official channels would be nice.

Don't you think with the current drastic spikes in demand it's not really possible for any service to keep up? In regards to human ressources you always have a very slow adaption to the demand. You have to find qualified people and train them. You can't really just buy some more capabilities on demand, like with servers, at least if you want to keep up QoS.

We actually processed all the tickets now today and are up to date again. The influx of new support stuff really helps but it takes weeks for them to be at full capacity/trained.

Regards