As i know,there is only one man working as support - Olaf 
I understand,that i'm not the only one that wants to reach them,but if i receive the answer it shouldn't be their copy-paste,because if my problem isn't resolved i would either quit using their service with leaving lots of negative feedback or just write the second time. So what is the problem for support to help their customers from the first time they ask,not waiting for such posts as this?
I understand,that i'm not the only one that wants to reach them,but if i receive the answer it shouldn't be their copy-paste,because if my problem isn't resolved i would either quit using their service with leaving lots of negative feedback or just write the second time. So what is the problem for support to help their customers from the first time they ask,not waiting for such posts as this?I sympathize with your position, and I never understood this either. When support receive a question, they should do their best to understand the question in hand, and then respond to it in a timely manner, and escalate it when necessary.
Copy-pasting answers only leads to frustrated users, and in the end hurts their business. Imo, it's better to wait 3 days for a proper answer, then to get a copy-paste answer in 2 hours.
Also, sometimes the copy-paste answer you receive has absolutely no value, I don't know what's the philosophy behind that, but keep it up that way, and a company eventually starts to lose business.