"Ignores their customers" is quite strong and misleading, we are talking about a fresh new startup here. They aren't hiring all kinds of managers, they are just a small company that is getting swamped right now. It's going to take some time for them to catch up, especially with all the new changes as of late.

Give the 4 guys a little space and they will happily clear any issues you may have. I know it can be frustrating with all the $$ we all have tied up online, but Coinbase is definitely one to hold their ground and sort things out.