Quote from: steveg on August 01, 2013, 04:26:13 AM

Quote from: 31337157 on August 01, 2013, 02:24:56 AM

"Ignores their customers" is quite strong and misleading, we are talking about a fresh new startup here. They aren't hiring all kinds of managers, they are just a small company that is getting swamped right now. It's going to take some time for them to catch up, especially with all the new changes as of late.

Give the 4 guys a little space and they will happily clear any issues you may have. I know it can be frustrating with all the $$ we all have tied up online, but Coinbase is definitely one to hold their ground and sort things out.

First of all,they are not as new as you say,i don't remember exactly,but i think they are almost a year and imho there was enough time to hire more people,i'm not the only one who uses their service. They're not experiencing "young startup" problems.

The second one is that it's not the first time they don't answer to their customers,you can search both here or reddit ,as example.Both forums are full of that kind of messages. Besides,there was no message that they experience any troubles with answering to messages. So they now that they are having troubles with that and just left that "as is". Trouble=Decision.

The third is that i,as regular customer,used all options to contact them(email,twitter,facebook).There was an answer,but it didn't solve the problem,even made worse,i was angry that received their copypaste message,after i asked not to do so. I think they even don't read the message,just searched some words like "cancelled,high risk" and pasted their favorite answer. They think,that "small" customers will quit their service after all that troubles with their support and there will be only big fishes,that they know personally and that are buying tons of btc with them.
Their aim is big client,they are not interested in a person that buys like 2 btc per year(~200$).

And the last one - i understand their risks,but that is their problem,not mine problem,they have started this,so they knew what it would it be,if they want to be sure they can easily check me because they have all my info there.

So after all that can't i say that they are ignoring their customers?

That was all my opinion as a customer,i don't say that they are bad,i just wanted to say there is a problem with their support and that's all.Just do something to eliminate the problem.

Quote from: statdude on August 01, 2013, 02:27:13 AM

go to btcquick

I'll try.Thanks!

You've got to be kidding me, they are a year old and just recently landed one of their larger funding rounds. They are experiencing EXTREME young startup obstacles. New companies need to make very calculated decisions for growth and Coinbase is in the middle of some big decisions. It's easy for you to sit there and say "oh they should have hired this, oh they should have done that". In the current state of bitcoin growth, it's about community support and working toward an answer. So instead of ranting and raving, a little research may have gone a long way for you. Your problem has been addressed through the Coinbase blog:

http://blog.coinbase.com/post/44046687068/high-risk-transactions

Clearly, this has been happening to many others and is not some sort of method to clear out the "small fish". Now that you are caught up to speed, reach out to them with an approach stating your current problem, how you believe your account could have fallen under one of these accidental blacklists through the algorithm, and how you would like to have it whitelisted.

Done and done! Now that saves a lot of time and headache for everyone. Keep us updated with your progress.