Quote from: BTCforJoe on January 19, 2018, 05:22:03 AM

Hello Wirex.

Your site and service has been holding my best friend's bitcoin hostage for several months now. He has been trying to withdraw his bitcoin, and has been going in circles with your support team regarding the matter, and he has been locked out of his Wirex account with over $100,000USD worth of BTC, simply because the VISA card stopped working in the country that we live in. This was long before Visa's ban on Wave Crest Holdings, Ltd.

That's just shady as fuck. Allow him to withdraw his Bitcoin.

I told him that I wouldn't make a big deal about it online, but since you're promoting a new feature of your site, I'm going to take the opportunity to urge you to take care of your existing customers first... I'm wondering if I speak up about his issue, how many other wirex users will start speaking up about theirs.

Thanks for starting this thread. I hope you resolve your internal issues with existing users before trying to reach out to new ones.

Hi there BTCforJoe,
We are terribly sorry your friend has had such difficult experiences with us. Although Visa banned all cryptocurrency activities through Wavecrest, this should not prevent your friend from withdrawing his bitcoins. Please get your friend to send us his support ticket privately and I will look into the matter myself.