Quote from: Kraken-Septimus on January 19, 2018, 03:55:23 PM

Quote from: Fogueres on January 19, 2018, 12:04:27 AM

Hi @Kraken-Septimus

Some days ago I opened a support ticket (number is #1382957) because I'm tier 3 and I have exceeded the limits. In the request I filled out the necessary information. I need to get the tier 4 because I can't withdraw my fiat or crypto for days.

Thank you.

Hi Fogueres. It looks like Jim has just reached out to you. Please provide the answers to his questions and he'll be able to help you from here.

Quote from: FerdinandBardamu on January 19, 2018, 12:06:20 PM

Hello!

I have another issue... Now I want to send 0.1ETH from my kraken account to somewhere else. I'm at Tier 3 and I get an error message, that apparently I need to verify at tier 4 because I exceeded my deposit/withdraw limits... The limit at tier 3 is $50,000 and all I'm trading to do is send away 0.1ETH... Is that for real???

Deeply confused right now... Unless you're telling me 1 ETH is now worth more than 500,000 dollars Roll Eyes

EDIT: And to top that, I now experience a good ol' ERROR 502 four times out of five Roll Eyes

Hi FerdinandBardamu. We're seen a few clients talking to us about the error message about needing a higher Tier. This used to happen when our trading engine was under strain, but those issues are resolved at this point. Please clear your cache and this should resolve that issue. As for the 502 that you were receiving, it may have to do with this and it should be resoled now.

Quote from: dilbsuk on January 19, 2018, 02:17:20 PM

Hi again - I provided all the info requested to unlock 2FA.. do you know if there is an ETA on addressing this (the other exchanges I use have all now unlocked 2FA but kraken is my main USD trading platform).

Thank you very much

Ticket 1403742

Hi dilbsuk. I can see that Milo has been following up with you. If you need anything else please reply to the ticket. Thanks for reaching out!

Quote from: figaro33 on January 19, 2018, 03:32:52 PM

More than one week i did my transfers to KRAKEN and i am still waiting for them... service in KRAKEN is not very good and when you contact them they always send you the same automatic answer... Do you know another platform where you can RECEIVE your money in a good time ? thanks

Hi figaro33. I'm sorry to hear about the delay. Could you please escalate your ticket using /forms/2VolutBY6HBGJRRA3]this form? Thank you for your patience.

I did all what you ask me to do, and i am still without news about my money !!! 4 money transfer for about 8000 and you are not able to tell me where is my money !! What can i do ? What i have to do Huh

??