Quote from: Islapdonkey on January 19, 2018, 04:28:33 PM

Quote from: Wisehawk on January 19, 2018, 03:35:55 PM

Quote from: janko997 on January 19, 2018, 02:00:39 PM

Official announcement:

About the down time ,
Time : 2018-01-19
First let us explain what is coinsmarkets , we are based on 2 investor , 1 admin , 1 coder , 2 senior support and 4 general support .

In November last year 1 of senior support left the team , It is hard enough to hire a new one , this work is based on a lot of trust , so we still waiting for correct condidat .

Now let's move to the issue , in December we experienced a lot of new users and huge volume , we were ready for double or even triple volume but in our case it was 10x +.

From here all kind of problem start with servers ,

Now add to that the last senior support remaining have some family issue and was forced to be off most of the time .

In addition to all that there was some db corruption issue we faced due to the overload and later hosting issue.

So a lot of work to do with a lot of missing stuff.

Please understand that in exchange you can't just go and hire someone and trust him millions of dollars .

We are sorry for lack of comunication about issue we have thought that people already trust us enough , and we invested 100% of time in restoring the site .

Now issue with hosting , hosting complained about a lot of fraud report from users about our service . We find this really hard to explain , it is clear that not even a single coin has moved from our wallets , and once again we are here to stay ,

We have not even released 10% of our road map , there is a lot of new future to be added in the nearest future.

A week ago we started negoation with new host that can accept similar service , we initiated the move ,

The Database was fixed yesterday night .

Now remain to setup new servers , few fix here and there and service will be restored ,

We write our news only in coinsmarkets news section , any twitter , chat msg etc is a scam ,

Again Official Coinsmarkets message are written only in coinsmarkets news section .

Thank you for the clarification. Hopefully these issues will come to an end soon enough. Continue taking your time.

Did this newb just said "continue taking your time" you do realize that money is at play here. I for one have multiple coins sitting on that exchange that have 20x or more on other exchanges while this site is down ( GCN, DIME, EMBER, 808, XP) most of this were pumped and dumped, so i missed the flight due to their irresponsibility.
Why wait till the bridge collapses to start working on the bridge. especially when you knew ahead of time that the bridge couldn't handle the capacity of load it's been exposed too. Continue taking your time my ass Roll Eyes

I understand the frustration, but at this point I'd rather they don't mess up and potentially lose the coins by hurrying and potentially doing something reckless.