Quote from: GoshaGT on January 19, 2018, 03:39:31 PM

Quote from: janko997 on January 19, 2018, 02:00:39 PM

Official announcement:

About the down time ,
Time : 2018-01-19
First let us explain what is coinsmarkets , we are based on 2 investor , 1 admin , 1 coder , 2 senior support and 4 general support .

In November last year 1 of senior support left the team , It is hard enough to hire a new one , this work is based on a lot of trust , so we still waiting for correct condidat .

Now let's move to the issue , in December we experienced a lot of new users and huge volume , we were ready for double or even triple volume but in our case it was 10x +.

From here all kind of problem start with servers ,

Now add to that the last senior support remaining have some family issue and was forced to be off most of the time .

In addition to all that there was some db corruption issue we faced due to the overload and later hosting issue.

So a lot of work to do with a lot of missing stuff.

Please understand that in exchange you can't just go and hire someone and trust him millions of dollars .

We are sorry for lack of comunication about issue we have thought that people already trust us enough , and we invested 100% of time in restoring the site .

Now issue with hosting , hosting complained about a lot of fraud report from users about our service . We find this really hard to explain , it is clear that not even a single coin has moved from our wallets , and once again we are here to stay ,

We have not even released 10% of our road map , there is a lot of new future to be added in the nearest future.

A week ago we started negoation with new host that can accept similar service , we initiated the move ,

The Database was fixed yesterday night .

Now remain to setup new servers , few fix here and there and service will be restored ,

We write our news only in coinsmarkets news section , any twitter , chat msg etc is a scam ,

Again Official Coinsmarkets message are written only in coinsmarkets news section .

Where did you get this information from?

if you go directly to http://mail.coinsmarkets.com/ who bypass the cloudflare thing you will see in the news section this info