Quote from: thrax on January 19, 2018, 11:36:36 PM

Quote from: Mhd19 on January 19, 2018, 08:41:55 AM

Quote from: differential350 on January 18, 2018, 10:39:54 PM

Yes it works. I'm not American and today Bittrex solved my ticket after 4 days from contacting the Better Business Bureau

In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!

Thank you, thank you, thank you!

This is the latest reply i got from bittrex through BBB

"Federal economic sanctions law prohibits U.S. companies, such as Bittrex, from engaging in economic transactions with the residents of certain countries, including North Korea, Iran, Syria, Cuba, and the Crimean Region. Our Terms of Service, which users agree to when they sign up, prohibits such individuals from signing up for our service. In mid-October of last year, we learned that certain individuals may have signed up for service in violation of law and our Terms of Service. When we learned of this possibility, we immediately suspended certain accounts pending a compliance review.

We have now completed our compliance review with regard to this customer and have confirmed that they are a resident of a territory, which is on the U.S. economic sanctions list. Under federal law, this account must remain suspended, pending direction from the U.S. Office of Foreign Assets Control. We will keep the customer apprised of developments as we receive instructions. As a U.S.-based company, Bittrex must be compliant with all U.S. laws and regulations. Because this situation is beyond the control of Bittrex to resolve, we would ask you to close this complaint."

my country is not on that list and has never been i don't know what they are talking about, POLONIEX informed users from the countries listed to remove their holdings from the exchange after a certain time they removed the country from selection during sign ups and also they banned any IP from those countries but bittrex just disabled accounts and froze everything they have no right to steal ppl money

Can you explain to the BBB that because your country is not on that list the reply from bittrex isn't satisfactory? The BBB must have procedure for continuing your complaint.

I rejected the reply from bittrex and kept the complain open also i mentioned that i am not in a country from the list and offered to prove it in anyway possible, now i am just waiting for the reply hopefully they can double check the id and documents i sent them
the annoying thing is that they are treating me like a criminal not even replying to any support ticket for more than 4 months Huh