I got the mail to notify that I had deposited over the limit and my fund is locked yesterday. I had replied the mail to explain the detailed source of funds. However, I doesn't get the reply and my fund is still locked. It's over 24 hours. Does anyone know how long the procedure takes to unlock the fund? I've missed the timing to buying coins. Thanks.
The support ticket is 37515.
My account is still locked. It's over 48 hours. Just let you know Lykke sets the deposit limit which you cannot know in advance. After you deposit more than the limit, your account and fund are locked. You cannot do anything and just lose the trading opportunities.
It's been 3 days. My account is still locked and I don't get any email for status updates. The BTC price 3 days ago was 10000USD and 12500USD now. However, you locked my 45000USD. I lost the buying opportunities these days.
I realize the KYC procedure is regulated and necessary. There are better ways to do this but locking the account instead. You should let me know the deposit limit in advance and I won't deposit more. Or you can keep going on the long KYC procedure for the fund over the limit and let me still trade with my previous fund at the same time. You should not just lock my account for days.