Quote from: Freewallet on January 15, 2018, 08:24:10 PM

Quote from: SonOfSun on January 13, 2018, 05:19:41 PM

Here is my whole discussion with freewallet and changelly.
Freewallet in app chat: https://i.imgur.com/rdK4wVt.jpg
Changelly emails: https://i.imgur.com/TjvDOwW.jpg
I wanted to launch a smart transaction, but it was stuck and they still have not recovered my ~0,12 bitcoin for more than two months.
I was patient and understanding, because i know their is a lot of issues with blockchain transactions and it is in their terms of use:
"The time frame for retrieving specific transactions is set at Freewallet's discretion; However, refunds will be processed within 60 days upon submitting your request for them."
But now I really need my money.

If anyone can help me then my ethereum and bitcoin cold storage addresses read below:
Ethereum: 0x00F86aec28a46F4366C2803805dF5c86ECA5347D
Bitcoin: 1H4efiGqtvTSbfUt3vYUpxHiPcwZ8euNF

SonOfSun, the reason Changelly doesn't recognize the smart address your transaction was sent to is that they deactivated a number of unused addresses at the end of 2017. Unfortunately, we were informed about it after the fact, and we're still dealing with the consequences. Luckily, we have a record of the transaction you made, and it's in the blockchain, and we already sent them a request to pull it up in their records and refund it to you. Your Ethereum transaction has already been returned, and as soon as we get a confirmation from our partner, we'll follow up with the details of this refund as well. Apologies for the inconvenience!

PS: Although our Terms of Use give the time frame for exchange refunds up to 90 days, we will try to retrieve your funds sooner if possible; however, please note that such refunds aren't done on our side, we're merely a mediator to our exchange partner.

Quote from: pablogarcor on January 21, 2018, 12:12:37 PM

Could you finally get your money back or are you still waiting??

No, i didnt get it back, i hope yet.

After i made this post I opened a new support ticket and I got this reply:
https://i.imgur.com/wxvS1XU.jpg
What I dont understand dear Freewallet support, if you told that, the smart address owner was the Changelly, and they wrote to me it is not theirs, then who is lying?
If i will get my money back i will inform everybody here!