Quote from: Freewallet on January 22, 2018, 02:37:18 PM

Quote from: SonOfSun on January 21, 2018, 06:46:29 PM

What I dont understand dear Freewallet support, if you told that, the smart address owner was the Changelly, and they wrote to me it is not theirs, then who is lying?

SonOfSun, as we've previously mentioned, part of Changelly's addresses were deactivated, which is why if they try looking up old addresses now, they won't be able to find them on the list of their current addresses. Luckily, we have the transaction details and can help with retrieving your coins, which we're doing.

Dear Freewalet,
thanks for the helping me, but again a week passed and nothing happened...!!
I understand what you say to me, but if you read my correspondence with Changelly, they told that the addrress is not theirs. So Changelly lying?
Did you got an answer from Changelly about my issue? What did they say?
I saw when they collected my money at the end of December, that was a bad feeling!
What you wrote me, the 90 day time frame simply is not true. If you look at your own terms, there is 90 days for recovering cross-chain transaction, but it was a smart pay in/out and there is only 60 days.
Thanks for your answer in advance.