pablogarcor, once the support for WABI tokens is added, all new transactions of such tokens will be automatically posted to our users' wallets and available in our Token Wallet app. However, if your transaction was made BEFORE the support of such tokens is enabled, we will need to manually rout it to your account. It takes time and human resources as well.
If you've already submitted your transaction details to our support team, your case is in progress. Please provide your user id or a ticket number for us to follow up on the status of it. Looking forward to your reply!
If you've already submitted your transaction details to our support team, your case is in progress. Please provide your user id or a ticket number for us to follow up on the status of it. Looking forward to your reply!
Thank you for your answer.
My user id is c7236943. I really appreciate the efforts of the freewallet team, and I hope you can solve my problem as soon as possible
Nice to see this getting sorted...
You sent wabi tokens to freewallet's ethereum address before wabi was even supported. After wabi was added, you didn't see the wabi tokens reflect in your balance. This led to you creating this thread, thinking that freewallet has scammed you.
The fact is that since their ether wallet address is different to their wabi wallet address, and two are technically separate wallets in their interface, tokens sent to the ethereum wallet will not reflect in the wabi wallet.
Hopefully freewallet will fulfill their promises of resolving this issue, and not drag this on for too long.
