Quote from: Saihan86 on January 22, 2018, 02:05:45 PM

Cex.io keeps on lying to people about withdrawals process. They claim they have sent the money and it is with the bank and will arrive shortly. However I contacted my bank who have said there is no incoming swift payments. No pending payments and also the confirmed swift payments does not take 20 banking days.

Even my bank told me they haven't processed the payment or else it would have been here by now.

So why is it cex you are holding people money voluntarily and lying about it? I have asked for proof that the payment was sent but they avoid this.

I will continue to write and inform people of cex.io unethical dealing with peoples money until they resolve my case.

And please cex.io stop sending me generic messages that you are looking into this and it has been escalated to the finance team. I want my money processed now, the withdrawal was made on the 23rd december. My

user i.d Is up110944236.

For anyone out there wishing to trade with Cex avoid them until they have resolved my case and others with similar problems. Once the have resolved my issue and I have my money back I will keep you all posted.

We do not intend to hold customers' money for purpose as we understand that it has a negative impact on our reputation.
Unfortunately, we have currently got in the situation when the payments are processed longer than acceptable and longer than we want them to be.
We are currently looking for the better payment options. As for now, we kindly ask you to stay patient.