Hi! I have a similar problem, I have £16k waiting in a pending transaction 'waiting for authorization' to be sent from my CryptoCapital account to my bank account in the UK.
Have you had your queries answered or resolved?
We can join forces to see if we can press them a little harder maybe?
I think CryptoCapital is under resourced in terms of customer service. This maybe the real issue, but I think they need to tell us.
Has the money actually left your CryptoCapital account?
-Sid-
Yes, it has left Crypto Capital account on the next day I'd placed withdrawal - December, 14th 2017
"COINCIDENTELY" I received lousy reply today from Crypto Capital (the day before I went to public on this forum) how they appreciate my patience... and working hard on the issues
Will keep you posted!